I
Plans, decides, acts
Unlike chatbots, agentic systems break a goal into steps, choose tools, and execute end-to-end, calling APIs, drafting documents, and handing off to humans only when needed.
Catalog · 2026 Edition
Agentic AI solutions
for large enterprises.
A curated reference of 51 enterprise-grade agentic AI use cases, organised across 11 business categories, each with a clear description, the capabilities it delivers, and how it fits the UAE context following the federal mandate to move 50% of government services to agentic AI within two years.
51
Solutions
11
Categories
18
UAE-relevant
11
Quick wins
Why agentic, why now
From copilots that suggest to agents that act.
Generative AI proved that machines can produce. Agentic AI proves that machines can take responsibility for the work, within guardrails, across systems and across teams.
II
Multi-agent orchestration
Production systems chain a supervisor agent with specialised sub-agents (research, drafting, validation, action). LinkedIn's Hiring Assistant and JPMorgan's LLM Suite are working examples.
III
Governable, auditable, sovereign
Every action is logged, permissioned, and policy-checked. For regulated industries, banking, healthcare, government, this is what makes agentic AI deployable at all.
How agents work
Inside an agent: a stack of moving parts, not a chatbot.
An enterprise-grade agent is not a single model, it’s a stack. A goal layer translates business intent into machine-readable constraints. A planner decomposes that goal and orchestrates tools. Memory holds state across the workflow. And underneath everything, a governance layer logs every action, enforces permissions, and can revoke the agent in seconds.
- 01Goal & guardrails: scope, success criteria, kill-switch
- 02Planner & reasoner: decomposes, sequences, replans
- 03Tools & actuators: APIs, ERP, RPA, retrieval, code
- 04Memory: workflow state + organisational context
- 05Governance: logging, policy-as-code, audit
Where agents fit
Agents are the missing layer between your data, your AI, and your systems.
An AI model on its own can answer a question. An integration on its own can move data between systems. An agent is what sits in the middle: it pulls from the right data sources, runs them through models and agentic workflows, and produces decisions, actions, and evidence in the systems your business already uses.
The enterprise agent stack agent layer data & tools
Reads from
Your data & documents
No data leaves your tenant
Acts in
Your existing systems
API or RPA, no rip-and-replace
Watched by
Governance & audit
Every action logged
UAE Context
A market with a mandate.
In early 2026, the UAE became the first country to formally commit to running half of its federal government on agentic AI within two years. Dubai followed with a parallel initiative pushing private companies to adopt the same posture, making the UAE the most deliberate testbed for enterprise-grade agentic AI in the world.
For large enterprises in the country, the question is no longer whether to deploy agentic AI, but which use cases to start with, where the regulatory tailwinds, customer expectations, and operational complexity make adoption strategic.
The announcement · Dubai · 2026
The Catalog
Eleven categories, every major enterprise function.
Scroll the catalog top-to-bottom, or jump straight to a function. Each category opens with a short framing paragraph, followed by 3–6 solution cards.
- 01Customer Experience & Service4 solutions
- 02Cybersecurity & SOC4 solutions
- 03Software Engineering & Cloud4 solutions
- 04Finance & Procurement5 solutions
- 05People & HR4 solutions
- 06Supply Chain, Logistics & Trade5 solutions
- 07Banking, Wealth & Insurance5 solutions
- 08Energy, Industry & Real Estate6 solutions
- 09Sales, Marketing & Commerce4 solutions
- 10Knowledge, Legal & Risk4 solutions
- 11Sustainability & ESG6 solutions
01
Customer Experience & Service
Autonomous, multilingual, always-on customer engagement.
Agentic AI replaces scripted chatbots with autonomous agents that hold full context, execute back-office actions, and seamlessly hand off to humans. In the UAE, where customer bases speak Arabic, English, Urdu, Hindi, Tagalog and more, these agents resolve complex requests end to end, around the clock.
UAE-relevantQuick win
Omnichannel Support Resolution Agent
A single agent that handles voice, chat, email, and WhatsApp inquiries, pulling order, account, and policy data to resolve issues without escalation.
- Authenticates the customer and retrieves a unified history across channels
- Executes refunds, exchanges, address changes, or appointment rescheduling autonomously
- Escalates to a human agent with a full conversation summary when sentiment or risk thresholds trip
- Reports CSAT, deflection rate, and root cause clusters back to operations weekly
UAE-relevant
Multilingual Banking & Telco Concierge
Voice-first agent fluent in Arabic (MSA + Gulf dialect), English, Urdu, Hindi, and Tagalog that handles complex financial or telco requests in one call.
- Switches language mid-conversation based on customer preference
- Performs loan restructuring, plan changes, or dispute resolution by chaining APIs
- Logs interactions in a regulator-ready audit trail
- Reduces average handle time and removes language-specific staffing pressure
Voice-of-Customer Insights Agent
An always-on analyst that reads every transcript, review, and survey response, then surfaces themes, anomalies, and recommended product fixes.
- Clusters complaints by root cause across channels and languages
- Flags emerging issues within 24 hours of first signal
- Drafts weekly executive briefings with linked evidence
- Routes findings as tickets directly into Jira or ServiceNow
Proactive Retention & Churn Agent
Predicts which customers are at risk of leaving, then autonomously executes personalized retention plays, calls, offers, follow-ups, within guardrails.
- Scores churn risk in real time using behavioural and transactional signals
- Selects the most cost-effective retention action per customer segment
- Triggers outreach via the channel each customer prefers
- Stops automatically once retention or budget thresholds are met
02
Cybersecurity & SOC
Autonomous detection, triage, and containment at machine speed.
Cybersecurity is the top agentic AI investment area in the GCC. Agentic SOC platforms close the gap between alert volume and analyst capacity by triaging, enriching, and containing threats with minimal human input, while keeping a clear chain of evidence.
Quick win
Tier-1 SOC Triage Agent
Replaces manual alert sifting. Ingests alerts from SIEM, EDR, and cloud sources, then deduplicates, suppresses false positives, and assembles incident dossiers.
- Clusters related alerts into a single incident with timeline and impact
- Scores severity using asset criticality and threat intelligence
- Auto-closes low-confidence noise and queues the rest for human review
- Cuts mean time to triage from hours to minutes
Threat Intelligence Enrichment Agent
Continuously pulls global threat feeds, dark-web chatter, and CVE updates, then correlates them with the organisation's own asset inventory.
- Maps each threat to specific exposed systems and likely blast radius
- Drafts patch and mitigation plans for security leadership
- Pushes IOC indicators directly into firewalls and EDR
- Builds a daily executive risk briefing
Autonomous Response & Containment Agent
Acts on high-confidence threats, isolating endpoints, disabling accounts, and rotating credentials, within seconds, under defined guardrails.
- Quarantines compromised devices via EDR APIs
- Revokes Active Directory or Okta sessions for affected users
- Generates infrastructure-as-code patches for review
- Logs every action immutably for audit
Phishing & Social Engineering Defender
Inspects every inbound email, voice call, and chat message for spoofing, deepfake, and BEC patterns, at scale and in real time.
- Detects deepfake voice calls and AI-generated content
- Holds suspicious emails and warns the recipient with context
- Auto-trains end-users with personalised micro-coaching
- Reports campaign-level threat trends to the CISO
03
Software Engineering & Cloud
Code, ship, and modernise faster with multi-agent dev teams.
Engineering teams now use coding agents that go beyond autocomplete, they take on tickets, write tests, open pull requests, and modernise legacy code. Amazon used Q Developer to migrate 30,000 apps from Java 8 to Java 17, saving an estimated 4,500 developer-years.
Quick win
Asynchronous Coding & PR Agent
Assigns developer tickets to an agent that writes the code, runs tests, and opens a pull request for human review, all in the background.
- Reads the issue, repo, and existing patterns to produce contextual code
- Runs unit and integration tests before submitting the PR
- Iterates based on review comments without manual intervention
- Frees senior engineers for architecture and design work
UAE-relevant
Legacy Code Modernisation Agent
Translates COBOL, Java 8, or VB6 codebases into modern stacks with verified parity, critical for banks and government with decades-old core systems.
- Parses legacy logic into a language-agnostic intermediate representation
- Generates equivalent modern code (Java 21, Python, .NET) with tests
- Runs property-based equivalence checks against production traces
- Produces reviewer-ready documentation alongside the code
Autonomous QA & Test Generation Agent
Reads new product specs and generated code, then designs, executes, and maintains automated test suites across web, mobile, and APIs.
- Generates end-to-end Playwright or Cypress flows from user stories
- Self-heals when selectors or APIs change
- Runs visual regression and accessibility checks on every PR
- Reports failures with reproducible root-cause traces
Cloud FinOps & Reliability Agent
Continuously inspects cloud spend and performance, autonomously rightsizing instances, killing zombie resources, and recommending architectural fixes.
- Identifies idle compute, storage, and over-provisioned databases
- Negotiates and applies reserved or savings-plan optimisations
- Detects performance regressions and opens engineering tickets
- Reports actual savings achieved per cost centre monthly
04
Finance & Procurement
Close the books faster, control spend, eliminate manual touch.
From invoice processing to FP&A, agentic AI takes on the highly repeatable but logic-heavy work that has historically required armies of analysts. Procurement and contract review are particular fast-payback areas.
Quick win
End-to-End Accounts Payable Agent
Receives every supplier invoice, extracts line items, performs 3-way matching, resolves exceptions with the supplier, and queues payment.
- Reads invoices in any format (PDF, image, EDI) including Arabic and bilingual templates
- Matches against POs and goods-received notes; flags variances
- Negotiates discrepancies via email with suppliers
- Posts to the ERP and triggers payment within terms
UAE-relevant
Contract Review & Negotiation Agent
Reads inbound contracts and supplier MSAs, redlines deviations from the standard playbook, and assesses risk exposure.
- Compares clauses to the enterprise legal playbook and regional law
- Flags risk areas with severity, likelihood, and remediation
- Drafts redlines and counter-offers for human approval
- Tracks every negotiation cycle for downstream analytics
Strategic Sourcing & Supplier Discovery Agent
Continuously monitors supply markets, scores suppliers, and recommends or initiates RFQs when better options or risks emerge.
- Maps spend by category and surfaces consolidation opportunities
- Identifies new qualified suppliers globally
- Auto-runs RFQs with pre-approved templates
- Flags concentration and geopolitical risk
FP&A Insights & Reporting Agent
Reads ERP, CRM, and HRIS data to build the monthly close narrative, variance commentary, and forward-looking forecast.
- Generates the management pack with charts and explanations
- Highlights variances above thresholds with likely causes
- Answers ad-hoc 'why?' questions in natural language
- Updates rolling forecasts based on the latest signals
Expense, T&E, and Treasury Agent
Automates the full expense lifecycle and short-term cash management, including FX hedging recommendations.
- Validates expenses against policy and detects fraud patterns
- Forecasts cash positions across entities and currencies
- Recommends hedging actions within risk limits
- Auto-reconciles bank statements
05
People & HR
From requisition to retention, autonomously orchestrated.
Multi-agent HR systems orchestrate hiring, onboarding, payroll, and learning. LinkedIn's Hiring Assistant is a working example: a supervisory agent coordinates specialised sub-agents through the entire recruiting lifecycle.
Quick win
Multi-Agent Hiring Assistant
A supervisor agent coordinates sub-agents that write JDs, source candidates, draft outreach, screen applicants, and rank shortlists.
- Drafts inclusive job descriptions tailored to local markets
- Sources and ranks candidates from internal and external pools
- Personalises outreach and schedules interviews
- Reduces time-to-hire and improves shortlist quality
Intelligent Onboarding Orchestration Agent
Coordinates IT, finance, facilities, and the hiring manager to deliver a hire-ready new joiner from day one.
- Provisions accounts, devices, and software licences
- Schedules orientation and meet-and-greets
- Tracks compliance documentation completion
- Personalises the 30/60/90-day learning path
UAE-relevant
Autonomous Payroll & Compliance Agent
Processes payroll across entities and jurisdictions, applying local rules (UAE WPS, GCC indemnities) and resolving employee queries.
- Calculates gross-to-net including bonuses, EOSB, and statutory items
- Files contributions and generates regulator-ready reports
- Answers employee 'why is my payslip different?' questions
- Flags anomalies before payroll is finalised
Personalised Learning & Skills Agent
Builds individual upskilling plans based on each employee's role, performance, and career goals, and books the courses.
- Maps current vs. target skills against the corporate framework
- Recommends courses, projects, and mentors
- Tracks completion and validates competency growth
- Reports workforce skill coverage to leadership
06
Supply Chain, Logistics & Trade
From customs declarations to fleet uptime, end-to-end automation.
Dubai's role as a global logistics hub makes supply chain agents particularly high-value. They handle customs paperwork, monitor SLAs in real time, and predict equipment failure before cargo is at risk.
UAE-relevantQuick win
Autonomous Customs Clearance Agent
Reads commercial invoices, bills of lading, and certificates of origin; validates HS codes against UAE Federal Customs Authority and free-zone rules; submits flawless declarations.
- Extracts data from any document format (PDF, image, email)
- Cross-validates HS codes and required certificates
- Submits to Dubai Trade and other regional platforms
- Reduces clearance lead times and rejection rates
UAE-relevant
SLA Monitoring & Enforcement Agent
Fuses GPS, port, weather, and ERP data to predict delays before they happen and reroute proactively.
- Predictive ETAs across multimodal routes
- Auto-reroutes shipments to avoid breaches
- Issues proactive notifications to customers
- Tracks SLA performance per lane and carrier
Demand & Inventory Optimisation Agent
Continuously rebalances inventory across DCs, retail stores, and dark stores using live demand signals and external factors.
- Forecasts SKU-level demand including weather and event impacts
- Auto-generates replenishment and transfer orders
- Reduces stockouts and overstock simultaneously
- Highlights aging inventory for markdown decisions
UAE-relevant
Predictive Maintenance & Asset Uptime Agent
Analyses telematics from trucks, reefers, and plant equipment to predict failures days in advance.
- Detects abnormal vibration, temperature, or compressor cycles
- Schedules maintenance windows and parts orders
- Prevents cargo spoilage in temperature-sensitive logistics
- Reports MTBF and OEE improvements to operations
UAE-relevant
Intelligent Trade Document Processing Agent
Specialised document agent for hazardous goods, pharma, and specialised commodities, understands UN classifications and handling requirements.
- Recognises hazard classes and required certifications
- Cross-checks documents against destination-country rules
- Flags missing manifests or compliance gaps before dispatch
- Continuously learns new document formats
07
Banking, Wealth & Insurance
Hyper-personalised, compliant, and Sharia-aware.
Financial services are early adopters of agentic AI in the GCC, with strong focus on hyper-personalisation, KYC/AML automation, and operational efficiency. Sharia-compliant constraints can be encoded directly into agent reasoning.
UAE-relevant
Autonomous Wealth & Portfolio Agent
Analyses each client's profile, risk tolerance, and Sharia preferences to rebalance portfolios and surface tailored opportunities.
- Encodes Sharia screening, ESG, and tax constraints
- Executes rebalancing within pre-approved policy
- Generates monthly client narratives in plain language
- Alerts the relationship manager when judgement is needed
Quick win
Real-Time Fraud Prevention Agent
Monitors transaction streams to detect complex fraud patterns and freeze accounts before losses materialise.
- Scores every transaction in milliseconds
- Triggers step-up authentication or holds when needed
- Compiles investigation dossiers for compliance
- Continuously retrains on new fraud typologies
UAE-relevant
Automated KYC, AML & Sanctions Agent
Onboards corporate and retail customers by gathering documents, verifying ownership chains, and screening against sanctions lists.
- Resolves UBO structures across jurisdictions
- Cross-checks OFAC, UN, and UAE sanctions lists
- Generates regulator-ready files in minutes, not weeks
- Continuously monitors for ongoing changes
Insurance Claims Settlement Agent
Handles motor, health, and travel claims end-to-end, from FNOL to payment, using photos, policy data, and partner repair networks.
- Assesses damage from images and estimates
- Validates against coverage and exclusions
- Routes to in-network repair shops or hospitals
- Settles low-complexity claims in hours
Underwriting Co-Pilot Agent
Aggregates data on commercial risks, runs pricing models, and drafts the underwriter's decision pack, cutting quote turnaround dramatically.
- Pulls data from broker submissions, public records, and IoT
- Runs scenario pricing across the carrier's models
- Drafts the binder, exclusions, and rationale
- Frees underwriters for judgement-heavy cases
08
Energy, Industry & Real Estate
Optimise the physical world: assets, fields, and built environment.
For oil & gas, utilities, manufacturing, and real estate, agentic AI works directly with sensor data and operational systems to lift output, prevent downtime, and accelerate approvals. (Carbon, ESG, and decarbonisation use cases now sit in their own category, see Sustainability & ESG below.)
UAE-relevant
Upstream Exploration & Seismic Analysis Agent
Processes massive seismic datasets to identify drilling targets and improve recovery from existing wells.
- Improves seismic interpretation accuracy meaningfully
- Surfaces under-tapped reservoirs in mature fields
- Generates drilling plans for engineering review
- Continuously learns from production outcomes
Production Optimisation Agent
Tunes well, pump, and turbine parameters in real time to maximise output within safety and emissions envelopes.
- Ingests SCADA, telemetry, and weather data
- Recommends or executes setpoint changes
- Coordinates with maintenance and HSE workflows
- Reports throughput and emissions deltas
Renewable Grid Balancing Agent
Forecasts solar and wind output, dispatches storage and demand response, and balances the grid in near real time.
- Hyper-local generation forecasts
- Optimal dispatch across batteries and DR assets
- Reduces curtailment and spinning reserve costs
- Provides regulators with auditable decision logs
Quick win
Predictive Maintenance Agent
Watches vibration, temperature, and acoustic signatures across critical assets, predicts failures, and autonomously raises work orders before downtime occurs.
- Continuously ingests sensor and CMMS data
- Forecasts remaining useful life per asset
- Auto-creates work orders in SAP PM or Maximo
- Coordinates technician dispatch and parts logistics
UAE-relevant
Real Estate Permits & Approvals Agent
Navigates municipal, utility, and regulator workflows to secure construction and fit-out approvals.
- Coordinates submissions across DEWA, civil defence, and the municipality
- Tracks status and chases stalled approvals
- Maintains a single source of truth for the project team
- Compresses approval timelines materially
UAE-relevant
Listing & Advertising Governance Agent
Continuously scans property and product advertising for compliance with regulator rules, e.g. Dubai Land Department guidelines.
- Crawls public listings across portals daily
- Flags or auto-removes non-compliant content
- Warns brokers and agencies with explanations
- Reports compliance posture to leadership
09
Sales, Marketing & Commerce
Pipeline, content, and revenue, orchestrated by agents.
Marketing teams use agents to plan, generate, deploy, and optimise campaigns. Sales teams use them to research accounts, draft outreach, and progress deals, letting humans focus on relationships and complex negotiation.
Autonomous Marketing Campaign Agent
Plans campaigns from a brief, generates creative, deploys across channels, and reallocates budget to top performers.
- Drafts copy, visuals, and audience segments
- Launches across paid social, search, and CRM
- Reallocates budget hourly toward best CAC
- Reports incremental lift to the CMO
Account-Based Sales Research Agent
Builds living dossiers on target accounts, identifies buying signals, and drafts personalised outreach for the AE.
- Aggregates news, filings, and social signals
- Maps the buying committee and decision dynamics
- Drafts emails and call notes per stakeholder
- Updates Salesforce or HubSpot automatically
E-Commerce Personalisation Agent
Combines real-time inventory with customer signals to surface available, highly personalised products, across web, app, and email.
- Uses RAG to ground recommendations in real stock
- Adapts merchandising in real time per cohort
- Detects and prevents prompt-injection abuse
- Lifts conversion and AOV measurably
Dynamic Pricing & Promotion Agent
Adjusts prices and promotions across SKUs, channels, and geographies based on demand, competition, and inventory.
- Monitors competitor pricing continuously
- Optimises within margin and brand guardrails
- Coordinates with inventory and demand signals
- Explains every change with a clear rationale
10
Knowledge, Legal & Risk
Make your enterprise's knowledge actionable, governable, and safe.
Even the best agentic systems are limited by the quality of organisational knowledge they can access. This category gives leaders a compliant, auditable layer for legal, policy, risk, and enterprise search.
Quick win
Enterprise Knowledge & Search Agent
Unified, permissioned answer engine across SharePoint, Confluence, Drive, Slack, ERP, and email.
- Honours every permission boundary
- Cites sources for every answer
- Supports Arabic, English, and other working languages
- Continuously surfaces stale or contradictory content
UAE-relevant
Legal Research & Drafting Agent
Reads case law, regulations, and the firm's precedents to draft memos, NDAs, and pleadings under partner supervision.
- Tracks UAE, DIFC, and ADGM regulations
- Drafts in client tone and house style
- Cites authorities and confidence per claim
- Flags out-of-scope or speculative reasoning
UAE-relevant
Regulatory Change Monitoring Agent
Watches every relevant regulator and standard-setter, then maps changes to the policies, controls, and systems they affect.
- Subscribes to UAE, GCC, and global regulators
- Maps changes to internal control catalogue
- Drafts policy updates and impact assessments
- Notifies accountable owners with deadlines
AI & Model Risk Governance Agent
Acts as the compliance layer for all other agents, logging decisions, monitoring drift, and ensuring policy and ethics adherence.
- Inventories every deployed agent and model
- Monitors performance, drift, and bias
- Enforces approval workflows for new agents
- Produces audit-ready reports for boards and regulators
11
Sustainability & ESG
From annual disclosure to always-on decarbonisation.
Sustainability and ESG teams have moved from once-a-year reporting to continuous, evidence-grade operations. Agentic AI closes the gap by collecting data from across the business, calculating emissions, engaging suppliers, and producing assurance-ready disclosures, while keeping a clean audit trail for regulators and investors. This category is purpose-built to upsell into existing accounts: every other team in the business sits upstream of these agents.
Quick win
ESG & Sustainability Reporting Agent
Aggregates emissions, water, waste, governance, and social data across business units to deliver assurance-ready disclosures, on a continuous basis instead of an annual scramble.
- Maps data to GRI, TCFD, ISSB, CSRD/ESRS, and local frameworks
- Auto-collects evidence and audit trails from source systems
- Produces investor-ready dashboards and narratives
- Flags material risks and disclosure gaps for executive attention
UAE-relevant
Carbon Accounting & Ledger Agent
Acts as the single source of truth for the company carbon footprint. Pulls activity data from finance, ERP, travel, facilities, and fuel cards, applies the right emission factors per jurisdiction, and writes every line to an immutable carbon ledger.
- Calculates Scope 1, 2, and 3 emissions with full lineage
- Selects the correct emission factor per region, year, and method
- Reconciles against finance ledgers to catch missing activity
- Exposes APIs for product-level carbon, invoices, and customer requests
Quick win
Scope 3 Supplier Outreach Agent
Runs the supplier engagement programme without the procurement team chasing spreadsheets. Reaches out to thousands of suppliers in their own language, collects emissions data, validates it, and scores supplier maturity.
- Personalised outreach in Arabic, English, and partner languages
- Validates returned data against benchmarks and prior submissions
- Coaches suppliers through completion and methodology
- Feeds verified factors into the carbon ledger and procurement scorecards
Decarbonisation Pathway Planner
Builds and maintains the science-based pathway to a credible net-zero target. Models levers across energy, fleet, buildings, supply chain, and offsets, and recommends the next-best action each quarter.
- Scenario modelling against SBTi-aligned trajectories
- Marginal abatement cost ranking across initiatives
- Tracks committed vs realised reductions per business unit
- Drafts board-ready transition plan updates
UAE-relevant
Climate Risk & TCFD Scenario Agent
Runs physical and transition climate risk analysis on assets, suppliers, and revenue lines. Produces TCFD/IFRS S2 scenario narratives without consultants.
- Maps assets and suppliers against hazard datasets (heat, flood, water stress)
- Models transition risk under 1.5C, 2C, and 4C pathways
- Quantifies financial exposure per scenario and time horizon
- Generates regulator-ready narrative disclosures with citations
CSRD / ESRS Audit-Trail Agent
Manages the double-materiality assessment, datapoint inventory, and evidence collection required by CSRD/ESRS, so external auditors can sign off without months of remediation.
- Tracks 1,100+ ESRS datapoints with owner and source assignment
- Runs double-materiality interviews and consolidates results
- Stores tamper-evident evidence and approval signatures
- Produces the audit pack and limited-assurance answer bank